Image by Philipp Katzenberger

FAQs

What are your payment options?

Currently I only accept WixPayments which is fully PCI DSS compliant. PCI DSS is the highest information security standard for companies accepting credit card payments. It's also PSD2 SCA compliant, which is important for European merchants.

 

When will my items ship?

In most cases, when an order is placed, items are shipped through USPS, UPS, or DHL within 5 business days. In some cases it can however, take up to 10 business days to ship.
 

Please keep in mind that I am a one man team and some items in an order are made/assembled only after purchase. In the event there is a longer than expected delay, I will reach out to you and keep you updated along the way! Your business and patience is greatly appreciated!

 

What is your return policy?

No returns are accepted unless for warranty claims which only include manufacturer defects or damage during shipping. 

 

Damaged caused by the buyer (YOU) will not be covered under any type of warranty.

 

Damage during shipping claims must be made within 24 hours of receiving item with pictures of damaged packaging as well as damaged item.

 

All return shipping will be the responsibility of the buyer (YOU).

 

Do your products come with warranty?

Absolutely! Any and every product that I sell, regardless if it is B58 related or not, will come with warranty. Most items will come with a 1-Year warranty and this will cover any manufacturer defects as well as failures related to those manufacturer defects. In an instance that something goes on clearance, it will only have a 90-Day manufacturer defects warranty.

In the event of a warranty claim, please go to the contact section and send me an email including pictures as well as your order number. I will send you an RMA# and return address. Include that RMA# in the package and send it back to me ASAP for further inspection. If it is determined to be a manufacture's defect, I will either replace the item and pay the return postage to you; or if the item is no longer in stock, I will refund you the original amount minus any shipping cost.

Please keep in mind you will be responsible for any shipping cost to me for ANY claim and if upon further inspection it is determined the item was damaged by you, the item will not be warrantied and you will be responsible for the return shipping back to yourself. Items in this instance will be held for 30 days before they are discarded.