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Shipping Policy

When will my items ship?

In most cases, when an order is placed, items are shipped through USPS, UPS, FedEx, or DHL within 3-5 business days. In some cases it can however take up to 10 business days to ship. Express shipping orders can still take 1-2 days to ship because some items are built after an order is place. Any order cancellation request, if approved, is subject to a 25% restocking fee.

ALL domestic PCV Breather orders now require insurance & adult signature. This means that an adult will need to be home to sign for the package otherwise it cannot be delivered.

If any package that requires a signature is not signed for and ultimately returned to sender (Ross Racing); customer will be responsible for new shipping charges to send it back out. If a package is returned to us because it was not signed for and customer does not claim it for redelivery; order will be refunded minus shipping cost and an additional  25% restocking fee will be subtracted from refund.

 

If you select an uninsured shipping option and something happens to your package ie lost, damaged, or stolen; Matthew Reid/Ross Racing will bare no responsibility for that package. It will be on you to to get in contact with the shipping company and try to resolve the matter. If you select an insured shipping option, Matthew Reid/Ross Racing WILL handle everything in the event your package is lost, stolen or damaged. Insurance does NOT cover address error! Regardless if your package is insured or not; if you fill out your address wrong or forget to add your apartment number, etc. and the package gets lost or returned to us, that is YOUR responsibility. If a package is returned due to an address error on your end then you will be given the option to either purchase a new label or get a refund. Please keep in mind that if the option of refund is chosen, there will be a 25% restocking fee deducted from the refund. Shipping costs are are NON-Refundable once a package has shipped.

 

To be safe, always double check your address and even though it is not required, I will always recommend the insured shipping option for peace of mind.

Please keep in mind that I am a one man team and some items in an order are made/assembled only after purchase.

 

During Black Friday or any other sales, some items may be low in stock so it will be a first come first served. From there it will be on a pre-order wait time. Discount still applies but there will be additional wait times for pre-order items. 4-6 weeks. Cancellation fees applies; up to 25%.

I will also make announcements on the page when items are out of stock and can be ordered on a pre-order basis. Estimated timeframe will also be provided but this is just an estimation and items could be back in stock sooner or later. Cancellation fees applies; up to 25%.

 

In the event there is a longer than expected delay, I will reach out to you and keep you updated along the way!
 

Your business and patience is greatly appreciated!

Created 9/28/2021; Revised 10/1/2023

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